A fireplace can sit quietly for months and then become the first thing you need on a cold evening. Fix Cheetah provides gas fireplace repair and maintenance across Vancouver, Metro Vancouver, the Fraser Valley, Sea-to-Sky and other scheduled BC locations.
Our technicians service gas fireplaces, inserts, gas stoves and electric fireplaces from brands including Napoleon, Regency, Valor, Majestic, Heat & Glo and Dimplex. Gas work is handled by appropriately certified technicians and includes attention to combustion and venting safety.
Annual service is about more than making the flame look clean. We inspect ignition, gas controls, venting, burner and media placement, glass and seals, flame appearance and other safety-related components.
How gas fireplace ignition works
Many gas fireplaces use a standing pilot with a thermocouple and thermopile, while newer systems may use intermittent electronic ignition, a control module, spark electrode and flame sensor. Weak pilot flames, worn sensors, poor connections and aging modules can all produce similar symptoms.
Annual gas fireplace service
A proper service visit can include cleaning and inspection of the pilot and burner, testing thermopile output and gas-valve operation, checking glass and gasket condition, examining vent termination, testing switches and remotes, and evaluating gas pressure and flame appearance. The exact procedure depends on the appliance model and manufacturer guidance.
Glass, soot and media placement
A light white or grey film can occur on fireplace glass, but heavy black soot deserves investigation. Incorrect log or media placement can interfere with combustion, while burner or air-adjustment problems can produce poor flame characteristics. The cause should be corrected rather than simply cleaning the glass.
Carbon monoxide and gas safety
Any fuel-burning appliance needs correct combustion and venting. Homes with gas fireplaces should have functioning carbon monoxide alarms installed and maintained according to the manufacturer's guidance. If a CO alarm sounds, leave the building and contact emergency services or the appropriate gas emergency service from outside. If you smell gas, leave immediately and do not operate electrical switches.
Fireplaces across Vancouver and BC
Compact direct-vent fireplaces are common in condos, while houses and townhomes may have larger units or inserts. Sea-to-Sky homes can place heavy seasonal demand on pilots, thermopiles and blowers. We diagnose the appliance according to its design and the installation conditions.
5 Most Common Gas & Electric Fireplace Issues and How to Fix Them
Gas fireplace pilot won't stay lit
A weak or dirty thermocouple, thermopile or pilot flame can prevent the safety system from remaining energized. The pilot assembly, gas valve and combustion conditions need proper testing if the manufacturer's relighting procedure does not solve the issue.
Pilot is lit but the main burner won't turn on
Possible causes include a weak thermopile, remote or wall-switch issue, receiver batteries, wiring or gas-valve fault. Simple battery checks are reasonable, but gas-valve and output testing should be handled by a qualified technician.
Gas fireplace clicks but won't ignite
Intermittent-pilot systems can click when the electrode, flame sensor, batteries or control module is not completing the ignition sequence. Stop repeated attempts if ignition fails, especially if gas odour is present.
Gas fireplace shuts off after a few minutes
A safety component may be responding to weak flame sensing, overheating or a venting problem. Check that the exterior termination is clear of snow, leaves and debris, but persistent shutdown requires professional diagnosis.
Electric fireplace not heating
Check the heat setting and thermostat first. Dust or blocked airflow can trigger an overheat cut-off. If the unit still produces a flame effect without heat, the element, blower or thermal protection system may need service.
Gas fireplace faults should be fixed by someone qualified. Our gas-certified technicians diagnose ignition, valve and venting problems, replace worn components and service fireplaces across Metro Vancouver, the Fraser Valley, the Sea-to-Sky corridor and beyond.
Book OnlineGas & Electric Fireplace brands we service
Also serviced
- Napoleon
- Regency
- Valor
- Pacific Energy
- Heat & Glo
- Heatilator
- Majestic
- Montigo
- Kingsman
- Marquis
- Empire
- Kozy Heat
- Mendota
- Dimplex
Gas & Electric Fireplace FAQ
How often should a gas fireplace be serviced?
Annual inspection and service is a sensible schedule for many gas fireplaces, particularly before the heating season. Always follow the appliance manufacturer's maintenance recommendations.
Why won't my gas fireplace pilot stay lit?
A weak thermocouple or thermopile, dirty pilot assembly, poor flame position or gas-valve issue can cause the safety system to close.
Why is my fireplace clicking but not lighting?
Electronic ignition systems can fail because of batteries, the spark electrode, flame sensing or the control module. If you smell gas, leave immediately and contact the appropriate emergency service from outside.
Why does my fireplace turn off after a few minutes?
The appliance may be responding to a flame-sensing, temperature or venting condition. Repeated shutdowns should be investigated rather than bypassing any safety device.
Is black soot on fireplace glass normal?
Heavy black soot is not something to simply clean and ignore. It can indicate incorrect media placement, combustion or burner-adjustment issues.
Do you service electric fireplaces?
Yes. Electric units can be diagnosed for heating, blower, controls and thermal-protection faults.
Which fireplace brands do you service?
We service a broad range including Napoleon, Regency, Valor, Majestic, Heat & Glo, Dimplex and other supported models.
Gas & Electric Fireplace service locations
Local technicians based in Surrey and Whistler, serving Metro Vancouver, the Fraser Valley and Sea-to-Sky daily, with scheduled trips to the Sunshine Coast, Vancouver Island, the Gulf Islands and the Interior.